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Investors
and Public Want Corporate Accountability More than Ever.
So Why is It Under Attack?
The list of
CEOs under scrutiny, either for wrongdoing or poor job performance,
continues to grow. From former WorldCom CEO Bernie Ebbers to L.
Dennis Kozlowski, former CEO of Tyco International Ltd., to HealthSouth
Corp.’s founder and former CEO Richard M. Scrushy, the list of convicted
or alleged “wrong-doers” is ever expanding.
On the "failure
to perform" side of the list are CEOs – Michael Eisner, CEO
of The Walt Disney Company, who steps down in September 2005; Carly
Fiorina, former CEO of HP who recently resigned under board pressure;
and Harry Stonecipher, former Boeing CEO whose extramarital affair
with a female employee violated company ethics policies – whose
boards of directors recently have exercised their fiduciary responsibility
to hold top executives accountable.
Given the
increased scrutiny of public companies by law enforcement agencies
and shareholders, one would expect business leaders to embrace the
concept of corporate social responsibility (CSR) - "the recognition
by corporations that their actions must take into account the needs
and ethical standards of society"(McGraw Hill) – as central
to good corporate governance. Yet, the first quarter of 2005 witnessed
a barrage of attacks on corporate social responsibility by business
leaders and organizations.
In January,
Steve Forbes wrote an editorial critical of CSR in the Financial
Post. Then, The Economist produced a negative cover story and 10,000-word
'survey.' In addition, Arthur Laffer and the Competitive Enterprise
Institute attacked CSR’s effects on corporate profits.
At a March
2005 gathering of corporate executives in Boston, Nestle CEO and
Chairman-elect Peter Brabeck-Letmathe argued, "What the hell
have we taken away from society by being a successful company that
employs people? Companies should only pursue charitable endeavors
with an underlying intention of making money for investors."
Weyerhaeuser’s
management eliminated shareholder questions at their AGM and physically
removed owners who objected. In April, a lead Sunday business section
story in The New York Times was headlined, "Managers to Owners:
Shut Up".
The Case
for CSR
What to make of this?
Many corporate executives fundamentally misunderstand the concept
of corporate social responsibility.
KPMG's International
Chairman Michael Rake told the World Economic Forum, "The first
thing people need to understand around corporate social responsibility
is that the business case is very strong. If you look at any survey,
all other things being equal (such as price and quality), the consumer
will buy from the company that has a responsible attitude towards
its community. In recruitment, people want to work for a company
with a responsible social attitude."
CSR is fundamentally
about businesses holding themselves accountable for their impact
on people and the planet. It is a comprehensive approach that a
corporation takes to meet or exceed stakeholder expectations beyond
measures of revenue, profit, and legal obligations. It is not about
philanthropy. It is not about anyone's - shareholder, stakeholder,
or manager - disdain for profit.
Many companies,
too, take CSR seriously and are putting resources behind it. Chiquita
Brands International, Inc. announced earlier this year the appointment
of a corporate responsibility officer who will "oversee Chiquita's
adherence to leading environmental, social and ethical standards
and the measurement, verification and reporting of the company's
performance in those areas." According to Chiquita’s CEO Fernando
Aguirre, the company wants to “ensure that corporate responsibility
continues to be woven into every major decision we make as a company."
Response
to Critics
What critics fear about CSR is increased scrutiny and accountability.
Thus, CSR exposes them to reputational, financial, and legal risks.
The response to critics of CSR lies in a simple fact: the demand
from shareholders and the public is growing (the Social Investment
Forum says over $2 trillion is invested under social mandates).
More and more
people - from institutional investors and fiduciaries to individual
investors to stakeholders - are demanding specific, in-depth information
about the performance of public companies on social and environmental
issues.
Some investors
simply want to invest based on their values, whether those lean
for or against specific social or environmental issues. They don't
want gun manufacturers in their portfolios. Faith-based institutions
often want to ensure that their investment portfolios do not include
so-called "vice" stocks - companies with operations, holdings, or
investments in alcohol, tobacco, gambling, or adult entertainment.
Other investors believe that companies with good CSR track records
make better long-term investments.
Regardless
of their motivations, investors want information they can trust
about public companies. The recent wave of bad behavior by corporate
CEOs has eroded their trust. As investors increase their expectations
for greater corporate social responsibility and demand greater access
to information about the institutions they own, managers must learn
to adapt to new market conditions. Isn't that a key measure of success
with which everyone can agree?
Cheers,
Peter Kinder
President
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